Thank you for visiting and shopping at www.kanamattress.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days for standard size products and 5-7 days for custom orders. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Our product pricing is inclusive of shipping charges and product delivery time will vary according to the location.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped and the email will contain your tracking number(s). The tracking number will be active within 24 hours.
www.kanamattress.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.